Developing Awareness to Listen Effectively
Is it always the Patient types that can do this?
In behavioural analysis such as PDA, we know that it’s always the quiet, steady, methodical types that have the best listening skills. Why should this be? Invariably it is because their minds aren’t racing at a thousand miles an hour, they can focus on what is being said and calmly respond.
So as listening is so important in life, as in business, what stops everyone from doing this?
Listen without judgment or distractions to absorb what is being said.
How often have you had a conversation with someone, and thought you were paying attention to him or her, only to realize shortly afterwards that you can’t remember what he said? Or, perhaps you got distracted while he was speaking and missed the message that he was trying to deliver.
In today’s busy world, it can be hard to shut out distractions such as noise and electronic devices, and our own thoughts or reactions can draw us away from a conversation. So, how can we listen more effectively? When we listen “mindfully,” we can be aware of these barriers and still remain open to the speaker’s ideas and messages.
What Is Mindful Listening?
In his 1994 book, Wherever You Go, There You Are, Jon Kabat-Zinn, professor of medicine emeritus at the University of Massachusetts Medical School, says mindfulness means “paying attention in a particular way, on purpose, in the present moment, and nonjudgmentally.”
Mindfulness encourages you to be aware of the present moment, and to let go of distractions and your physical and emotional reactions to what people say to you. When you’re not mindful, you can be distracted by your own thoughts and worries, and fail to see and hear what other people are doing and saying.
Communication expert Rebecca Shafir suggests that the average person can remember only 25 percent of what someone has said, just a few minutes after a conversation. The goal of mindful listening is to silence the internal noise of your own thoughts, so that you can hear the whole message, and so that the speaker feels understood.
How to Listen Mindfully
Often, we perform activities and interact with people without thinking. Listening mindfully is a process of “waking up” from that unconsciousness. In his study, “Get Out of Your Own Head: Mindful Listening for Project Managers,” author Charlie Scott describes three key elements of mindful listening that you can use to improve your listening skills:
1. Being present.When you listen mindfully, your should be on the person you are listening to, without distractions. So, how do you do that?
- workplaces are full of distractions like phones, computers, printers, and electronic devices. Keep your workspace tidy, and mute your devices.
- take a minute or two to clear your mind before you meet with someone. Practice a few relaxation techniques, such as deep breathing and muscle relaxation, before the conversation.
- is a way of practicing mindfulness and can be an excellent way of learning how to focus on the moment. When you empty your mind of “clutter,” you can make room for other people’s points of view. Meditation is like many other exercises – the more you do it, the better at it you will become. It can be difficult to find time in a busy schedule for meditation, but even five or 10 minutes a day can help.
2. Cultivating empathy. We often see the world through the lens of our own experiences, personality and beliefs. When you’re empathic, you can understand a situation from someone else’s point of view. There are a number of strategies you can use to develop this skill. For example, you can validate her perspective by acknowledging her opinion. It does not mean you have to agree with her, just that you accept she has a different view of a situation from you.
3. Listening to your own “cues.” According to Scott, our cues are the thoughts, feelings and physical reactions we have when we feel anxious or angry, and they can block out ideas and perspectives that we’re uncomfortable with. Mindful listening can help us to be more aware of our cues, and allow us to choose not to let them block communication.
The rule is straightforward: simply “Listen!” Listen carefully and attentively. Pay complete attention to the other person, and don’t let other thoughts – like what you are going to say next – distract you.
What Are the Benefits of Mindful Listening?
Mindful listening goes beyond active listening, which provides a checklist of actions to follow but doesn’t necessarily prompt you, the listener, to monitor thoughts, feelings or reactions that might affect what you hear. Instead, mindful listening can help you to become aware of distractions so you can refocus and listen consciously.
In her 2000 book, “The Zen of Listening,” Shafir says mindful listening helps you to:
- Pause before you speak so you can consider the effect of your words.
- Pay attention for longer.
- Boost your self-esteem.
Shafir and Scott also suggest mindful listening can potentially have physical and psychological benefits. Shafir likens focusing on another person to stroking a pet – you forget about yourself, your blood pressure drops, and you feel calmer. And Scott says it can reduce anxiety and increase positive feelings.
Barriers to Effective Listening
Modern life is full of distractions, so when we do listen, we can tend to act on “autopilot,” nodding and agreeing without really hearing the meaning of the words. We might interrupt, dominate the conversation, or think of what we’re going to say next while the other person is talking. We can also be quick to judge, criticize and contradict people if their opinions don’t match our own.
Self-interest keeps our own thoughts and needs in the front of our minds, pushing the speaker to the back. Prejudice, past experiences, personal motives, and negative self-talk can also make you focus on yourself.
Scott says there are psychological barriers that can also inhibit communication. These can include making incorrect assumptions, giving unsolicited advice or analysis, going into denial, and feeling fearful, apathetic, jealous, or defensive.